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Terms and Conditions

This English version is provided for convenience. In case of any discrepancy, the Bulgarian version prevails. Read the Bulgarian version.

Subject matter

This Document constitutes the general terms and conditions, or terms of use, of photostena.com, which set out the rules for using photostena.com, including the conclusion of a distance sales contract with the Seller under Article 45 of the Consumer Protection Act.

Seller details

2.1. Orange Expo Trade EOOD is a company with its registered office and management address in Sofia and its office address at 20 Slavovitsa Street. Company ID (EIK): 206523810, VAT number: BG206523810, authorised representative: Ivanka Doycheva.

2.2. Orange Expo Trade EOOD operates the online shop photostena.com under the name Orange Expo Trade EOOD and through the website https://photostena.com

2.3. You can contact Orange Expo Trade EOOD at the address above, by phone on +359 895 665 804 or by email at info@photostena.com.

Definitions

3.1. Buyer – a natural person aged 18 or over, a legal entity or other legal formation that creates an account on the Platform, places an order and concludes a distance sales contract.

3.2. Seller – Orange Expo Trade EOOD

3.3. Site – the online shop hosted at the web address photostena.com and its subdomains

3.4. Platform – the Site of Orange Expo Trade EOOD: www.photostena.com

3.5. Customer – any natural person over 18 years of age, legal entity or other legal formation that accesses the Content through the means of communication provided by Orange Expo Trade EOOD (electronically, by telephone, etc.) or under an existing contract of use with Orange Expo Trade EOOD, and that has requested the creation and use of an Account.

3.6. User – any natural person over 18 years of age, legal entity or other legal formation that has registered on the Platform and that, by completing the Account creation process, has consented to certain clauses in the Terms and Conditions section of the Platform.

3.7. Account – a section of the Platform, consisting of an email address and a password, that allows the Buyer to submit an Order and contains information about the Buyer/User and the history of some of their actions on the Platform (Orders, tax invoices, etc.). The User is responsible for ensuring that all information entered in the Account is true, complete and up to date.

3.8. Cart – a section of the Platform to which the Buyer adds Goods and Services before submitting an Order.

3.9. Order – an electronic document constituting a form of communication between Orange Expo Trade EOOD and the Customer, by which the Customer informs Orange Expo Trade EOOD, through the Platform, of their intention to purchase Goods or Services from the Platform.

3.10. Goods / Service(s) – any product or service available on the Platform, including the products and services referred to in the Order, which are provided by the Seller as a result of a concluded Contract.

3.11. Campaign – any advertising message aimed at promoting the Platform, the Photostena.com brand or certain Goods or Services offered in limited quantities (unless the commercial message expressly states otherwise) for a set period of time specified by the Seller.

3.12. Contract – the distance contract concluded between the Seller and the Buyer for the sale of Goods through the Platform, of which these general terms and conditions of use of the Platform form an integral part.

3.13. Content

  • All information on the Platform that can be accessed via an Internet connection using a device connected to the Internet
  • The content of any message sent by the Buyer to the Seller by electronic means and/or any other available means of communication.
  • Any information provided in any way by an employee/associate of Orange Expo Trade EOOD to the Customer by electronic or other means of distance communication
  • Information relating to the Goods and Services and/or the rates applied by the Seller over a given period of time
  • Information concerning the Customers and relating to the Goods and/or the applicable rates of third parties with which the Seller has concluded partnership agreements of any kind;
  • Information about the Seller.

3.14. Commercial Communications – any type of message sent through electronic communication channels (such as email, SMS, mobile push / web push notifications, etc.) containing general and thematic information, information about products that are similar or suited to those purchased, information about offers or promotions, as well as other commercial communications such as market and consumer research.

3.15. Transaction – the act by Orange Expo Trade EOOD of refunding an amount paid by the Buyer as a result of the rescission or termination of, withdrawal from or non-conclusion of a sales contract through the Platform, carried out solely by bank transfer.

3.16. Specifications – all characteristics and/or descriptions of the Goods as stated in their description.

General provisions

4.1. The Terms and Conditions of Orange Expo Trade EOOD are binding on all Customers/Buyers/Users of the Platform.

4.2. Any use of the Platform means that you have (a) carefully read the terms and conditions for its use and (b) agreed to comply with them unconditionally.

4.3. Orange Expo Trade EOOD reserves the right to update and amend the Terms and Conditions of the Platform periodically to reflect any changes to the way the website works and to its conditions, or any changes in legal requirements. The Document is enforceable against Customers/Users/Buyers from the moment it is published on the Platform. In the event of such a change, we will publish the amended version of the Document on the Platform, so please check the content of this Document periodically.

4.4. If any of the provisions of these terms and conditions of use of the Platform prove to be invalid or unenforceable, for whatever reason, this shall not render the remaining provisions invalid or unenforceable.

4.5. Orange Expo Trade EOOD makes considerable efforts to keep the information presented on the Platform accurate. However, given the possibility of technical errors or omissions in this information, Orange Expo Trade EOOD points out that product images are for illustration and guidance only, and the products delivered may therefore differ from the images.

4.6. Owing to limited space and the sequential structure of the information, product descriptions may sometimes be incomplete. Nevertheless, we at Orange Expo Trade EOOD strive to provide the most relevant and important information.

4.7. All goods, including those on promotion/discount, are sold and delivered while stocks last, even if this is not expressly stated on the Platform.

4.8. The Platform may contain links to other websites. Orange Expo Trade EOOD is not responsible for the privacy policies of websites it does not operate, nor for any other information they contain.

Conclusion of the contract

5.1. The Customer expresses their wish to order and purchase Goods through the Platform by placing an Order electronically or by telephone, which is registered either by the Customer or by an employee of Orange Expo Trade EOOD on the Customer's behalf.

5.2. Orange Expo Trade EOOD will send the Customer a notification that the Order has been registered in its system; this notification does not amount to acceptance or confirmation of the Order or to a commitment to fulfil it. Orange Expo Trade EOOD sends this notification electronically (by email) or by telephone.

5.3. The Seller therefore has the right not to deliver some or all of the Products in the Order for various objective reasons, including but not limited to their being out of stock. In all cases, Orange Expo Trade EOOD will notify the Customer of this by email or by telephone. In such a case, the Seller's sole liability is to refund any price for the Product that may have been paid in advance.

5.4. The distance sales contract between the Seller and the Buyer is deemed concluded when the Buyer receives, by email and/or by SMS sent to their phone, a notification that the Product in the Order is ready for dispatch.

5.5. The sales contract concluded between the Buyer and the Seller consists of these terms and conditions and any additional agreements between them.

Online sales policy

6.1. Any User may access the Platform for the purpose of placing an Order.

6.2. Orange Expo Trade EOOD reserves the right, at its own discretion, to restrict any User's/Buyer's access to placing an Order and/or to any of the available payment methods if it considers that this could in any way be to the detriment of Orange Expo Trade EOOD. In such a case, the Customer's only right is to contact the Customer Service department of Orange Expo Trade EOOD to be informed of the reasons that led to the application of the above measures. Orange Expo Trade EOOD is not liable for any damage that the Customer has suffered or may suffer as a result of this decision, regardless of whether it is correct or justified.

6.3. Communication with the Seller may take place by contacting the Seller directly or through the contact methods indicated on the Platform.

6.4. In the event of unusually heavy internet traffic, Orange Expo Trade EOOD reserves the right to require Customers to enter CAPTCHA validation codes manually or to use other methods of verifying that they are a real user, in order to protect the information published on the Platform.

6.5. Orange Expo Trade EOOD may publish advertising or promotional information about the Goods and/or Services and about the promotions it offers on the Platform, for a certain period of time.

6.6. All prices on the Platform are in euro (EUR). Where a price is marked ‘excl. VAT’, VAT is charged at the applicable rate and shown separately in the cart and in the Order before the Buyer submits it.

6.7. In the case of online payments or payments by bank transfer, the Seller bears no responsibility whatsoever for any costs relating to fees, commissions or other additional charges incurred by the Buyer or their bank in connection with the transaction itself, or for currency exchange charges applied by the bank that issued the customer's card where the currency is other than euro (EUR).

6.8. All images on the Platform are intended solely to give a general idea of the type of Product offered, not to represent it exactly. Accordingly, some images of Products on the Platform (static/dynamic images/multimedia presentations/etc.) may not match the actual appearance of the Product concerned. The Seller will not be liable for any such discrepancies.

Use of subcontractors

The Seller has the right to use subcontractors to perform its obligations under the distance sales contract concluded through the Platform, without having to notify the Buyer or obtain the Buyer's consent. The Seller shall be liable for the actions of these subcontractors as for its own.

Intellectual and industrial property rights

8.1. The Content, as defined in the ‘Definitions’ section, including but not limited to logos, any graphic images or inscriptions, trade symbols, dynamic symbols, texts and/or multimedia content on the Platform, is the exclusive property of Orange Expo Trade EOOD.

8.2. Orange Expo Trade EOOD holds and reserves all intellectual property rights relating in any way to the Platform, whether these are its own or have been obtained under contractual licences or in any other lawful manner.

8.3. Nothing in the distance contract concluded between Orange Expo Trade EOOD and the Buyer shall be deemed to constitute permission from Orange Expo Trade EOOD for the Buyer to copy, distribute, publish, provide to third parties or modify in any way any part of the Content, including but not limited to trademarks, logos, multimedia content of the Platform or Product descriptions, in any manner whatsoever, including by inserting any content external to the Platform or by removing the marks indicating Orange Expo Trade EOOD's ownership of the Content. Nor is the Customer entitled to transfer, sell or distribute materials created by reproducing (copying), modifying or publishing the Content, except with the express consent of Orange Expo Trade EOOD.

8.4. The Customer may copy, transfer and/or use the Content only for personal, non-commercial purposes, and only where this does not conflict with the provisions of this section of this document.

8.5. The Customer may use the Content for commercial purposes only if they have obtained the written consent of Orange Expo Trade EOOD to do so, and only in respect of the part of the Content, the manner and extent of use and the time limits for which that consent has been expressly given. Any subsequent or different use of the Content will be deemed a breach of this contract between Orange Expo Trade EOOD and the Customer and an infringement of the intellectual property rights of Orange Expo Trade EOOD, which is entitled to hold the Customer liable for it.

8.6. The mere sending of the Content or parts of it to the Customer, or reference to it, by Orange Expo Trade EOOD shall not be deemed consent by Orange Expo Trade EOOD for the Customer to use the Content or parts of it for their own purposes other than their personal needs, regardless of the means of communication used by Orange Expo Trade EOOD.

8.7. Any use of the Content for purposes other than those expressly permitted in these terms and conditions or in any other express written consent given by Orange Expo Trade EOOD is prohibited.

Orders

9.1. The Customer may place Orders on the Platform by adding the desired Products and services for purchase and following the steps indicated on the Platform to complete and submit the Order.

9.2. Any Goods or Service added to the Cart may be purchased if available and if the order can be fulfilled. Adding Goods or a Service to the Cart without completing the Order does not result in the order being registered or the Goods or Service being automatically reserved.

9.3. By confirming the Order, Orange Expo Trade EOOD confirms the delivery of only one unit of the relevant Goods in the registered order. The remaining units of the Product model in question will be confirmed or declined subsequently, depending on the quantities available.

9.4. The Customer undertakes and is responsible for ensuring that all the data they have provided to Orange Expo Trade EOOD in connection with the Order is true, complete and accurate as at the date the order is submitted. The Customer authorises Orange Expo Trade EOOD to provide this data to the relevant subcontractor through which Orange Expo Trade EOOD will fulfil the order.

9.5. By submitting the order, the Customer/Buyer authorises Orange Expo Trade EOOD to contact them by any possible means where necessary in connection with the order placed or the Contract concluded.

9.6. The Seller has the right to refuse to fulfil (to cancel) an Order placed by the Customer, in which case it must notify the Customer. Cancellation of the order does not give rise to any liability or further obligation of either party towards the other in connection with the order, and accordingly neither party is entitled to claim compensation from the other for its cancellation, in the following cases:

  • Non-acceptance of the transaction by the Customer's issuing bank in the case of an online payment
  • A payment transaction that does not result in funds being received in the Seller's account, in the case of online payments
  • The data provided by the Customer on the Platform is incomplete and/or incorrect

9.7. The Buyer shall bear all direct costs of returning Products offered by Orange Expo Trade EOOD if they withdraw from the distance Contract and give notice of this within the withdrawal period granted to them by Orange Expo Trade EOOD. This period starts to run from the date on which the purchased Product is received by the Buyer or by a third party other than the carrier. The Customer must return the Goods to the address indicated on the website and, in the meantime, notify the Seller of this at info@photostena.com.

9.8. Within 14 (fourteen) days of the date on which it receives proof from the Buyer that the Buyer has returned the relevant Goods, the Seller undertakes to refund the price paid under the distance Contract from which the Buyer has withdrawn. The amount is refunded by the same means by which it was paid, unless the Buyer has expressly requested otherwise, and without this resulting in any additional costs for the Buyer. Cash payments are refunded to a bank account specified by the Buyer.

9.9. In cases of withdrawal from a concluded Contract, the Seller has the right to delay the refund until it has received the Products sold or until it has received proof that they have been sent, whichever is earlier, where the Seller has not offered to collect the Goods itself.

9.10. All Buyers have the right to withdraw from the concluded distance contract and to return goods offered by Orange Expo Trade EOOD, provided that, where more than one unit of a given make and model of goods has been ordered, the packaging of only one product has been opened and the remaining units are returned to the Seller sealed.

Goods and services for which the Buyer has no right of withdrawal

The Buyer has no right to withdraw from the concluded Contract in the following cases:

  • The supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur within the withdrawal period
  • The supply of Products or Services made to order for the Buyer or in accordance with the Buyer's individual requirements
  • The supply of Products or Services which, by their nature, are liable to deteriorate or have a short shelf life
  • The supply of sealed Products which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection
  • The supply of Products which, after delivery and owing to their nature, have become mixed with other goods from which they cannot be separated
  • Any other case provided for by law.

Confidentiality

11.1. The Customer/User agrees that, by providing any of their personal or other data to Orange Expo Trade EOOD, they consent to such data being used by Orange Expo Trade EOOD for the following purposes: (1) maintaining the Customer's/User's account, including registering orders, dispatching ordered products, providing ordered services, invoicing, resolving disputes with Customers/Users/Buyers concerning their Orders or handling their requests; (2) sending Commercial Communications or periodic notifications by email or SMS; (3) conducting market research, and tracking and monitoring sales and customer/user behaviour.

11.2. The Customer/User/Buyer agrees to grant Orange Expo Trade EOOD access, unlimited in scope and time, to any materials and information they send to the Seller through or in connection with the Platform, whether or not they have placed an Order and completed a transaction through the Platform. Orange Expo Trade EOOD has the right to use, reproduce, publish, modify, transmit and distribute such information or materials. The Customer expressly agrees that Orange Expo Trade EOOD may freely use and process for its own purposes the ideas, concepts or know-how that the Customer has provided to it in any way through or in connection with the Platform, or the actions/omissions that the Customer has carried out through or in connection with the Platform. Orange Expo Trade EOOD is under no obligation to keep information received in this way confidential, except insofar as applicable law requires it to do so.

11.3. By providing their data to Orange Expo Trade EOOD (including their email address), the Customer/User/Buyer expressly consents to being contacted by Orange Expo Trade EOOD or by third-party partners of Orange Expo Trade EOOD, namely couriers, marketing service providers, state, municipal or non-governmental agencies or companies in the insurance or financial services sector, where this is provided for by specific legislation, as well as other companies with which Orange Expo Trade EOOD may develop joint programmes for offering the Goods on the market, etc.

11.4. By providing their personal data to Orange Expo Trade EOOD, the Customer/User/Buyer expressly consents to the data being included in a database of Orange Expo Trade EOOD, which will store and use it in accordance with the General Data Protection Regulation – Regulation (EU) 2016/679 (GDPR).

Commercial communications

12.1. When the Customer creates an account on the Platform, they have the option of consenting to receive Commercial Communications.

12.2. The Buyer/User may withdraw the consent given to the Seller to receive Commercial Communications at any time, by clicking the unsubscribe link in any message or by contacting the Seller.

12.3. Opting out of Commercial Communications does not automatically mean withdrawing the consent given to conclude this contract.

12.4. After the purchase of Goods or a Service, Orange Expo Trade EOOD will send the Buyer/User commercial communications about:

  • Offers of Goods or Services recommended for use together with the purchased Goods or Service

12.5. The Customer/User may unsubscribe at any time from receiving Commercial Communications under clause 12.4 above by clicking the unsubscribe link included in the commercial communications received from Orange Expo Trade EOOD or by contacting Orange Expo Trade EOOD for this purpose.

12.6. In addition, Orange Expo Trade EOOD may use your data for market and consumer research. Orange Expo Trade EOOD does not use data collected in the context of market and consumer research for advertising purposes. Detailed information (in particular regarding the evaluation of your posts) can be found in the context of the relevant survey or where you make your posts. Your answers to consumer surveys are neither passed on to third parties nor published. You may object to the use of your data for market research at any time, free of charge, by clicking the unsubscribe link in any message or by contacting Orange Expo Trade EOOD.

Invoicing and payment

13.1. The final amount payable by the Buyer is shown in the cart and in the Order before the Order is submitted. It includes VAT and all charges – delivery, installation and removal, work outside working hours, etc.

13.2. The price, the payment method and the payment deadline where invoices are issued are stated in each Order.

13.3. Delivery and installation take place at the address specified by the Buyer in the Order.

13.4. The Buyer must provide all the information necessary for issuing the invoice in accordance with applicable Bulgarian law.

13.5. The Seller will issue the Buyer with an invoice for the Products ordered and delivered, based on the information provided by the Buyer.

Delivery, installation and removal

14.1. The Seller delivers and installs the ordered Products itself, at the address specified by the Buyer, on the agreed day and at the agreed time, and takes them down at the end of the rental period. Where the Buyer has chosen collection from the office, the Products are handed over at the Seller's office.

14.2. The Seller provides the Buyer with the accompanying documents. If a necessary document is missing, please contact us by email at info@photostena.com and we will provide it as quickly as possible.

14.3. The price of delivery, installation and removal, and any additional charges (for example for installation or removal outside working hours), are shown on the Platform when the price is calculated and in the Order.

Guarantees

15.1. The Seller offers all Goods on the Platform with a guarantee that the goods conform to the Contract, in accordance with applicable law. Exceptions are certain categories of goods which, by their nature, cannot be covered by a guarantee.

15.2. For claims and complaints relating to the goods and/or service purchased, Buyers should contact the Seller using the contact details given in these Terms and Conditions. Where the Buyer has the right to withdraw from the contract, they may use the standard form under the Consumer Protection Act below, sending it by email to info@photostena.com.

Standard form for exercising the right of withdrawal
(complete and return this form only if you wish to withdraw from the contract)

To Orange Expo Trade EOOD, 20 Slavovitsa Street, Sofia, email: info@photostena.com

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*,
ordered on*/received on*,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is submitted on paper),
Date

(*) Delete as appropriate.

Ownership of the structures and the panel

16.1. The structures and equipment provided on a rental basis remain the property of the Seller.

16.2. The printed panel is the Buyer's to keep. Ownership of it passes to the Buyer once the price under the Order has been paid.

16.3. If the Buyer or their representative is present at the removal, the panel is handed over to them in person on site.

16.4. If no one is present on the Buyer's behalf at the removal, the Seller takes the panel away and stores it for 14 (fourteen) calendar days from the date of removal. During this period, the Buyer may collect it from the Seller's office (20 Slavovitsa Street, Sofia) or ask for it to be sent to them by courier at their own expense.

16.5. If the Buyer does not claim the panel within the period under clause 16.4, the Seller sends it for recycling without owing any compensation.

Liability

The Seller is not liable for any damage suffered by the Buyer as a result of force majeure or of circumstances beyond the Seller's control.

Processing of personal data

Please review the privacy policy, which forms part of this Document and is available here.

Use of cookies

Please review the cookie policy, which forms part of this Document and is available here.

Force majeure

20.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. A force majeure event is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

20.2. If the event has not ceased within 14 (fourteen) days of the date on which it occurred, either party has the right to notify the other party that it is terminating the Contract, without owing the other party compensation for any damage that may have been suffered.

Governing law and jurisdiction

This contract is governed by Bulgarian law. Any disputes arising between Orange Expo Trade EOOD and Customers will be settled by mutual agreement or, if this is not possible, by the relevant competent authorities in accordance with the laws of the Republic of Bulgaria.

Consumers may submit reports and complaints to the Consumer Protection Commission (CPC, kzp.bg) and may turn to its conciliation committees for out-of-court dispute resolution.